Faqs

Whether you are an original equipment manufacturer (OEM), an engineer, a specifier, an architect, a designer, a cabinetmaker, a general contractor, an electrical contractor, a distributor of electrical and lighting products and supplies, or even an end user, the LED123 team, through its distribution network, is there to support you at every stage of your projects.

3755-E, Matte Boulevard Brossard Quebec Canada J4Y 2P4

LED stands for Light Emitting Diodetion. LED strips have been very popular in the world market for several years for several reasons. Here are some of them: - Thin and narrow, easy to integrate in a decor. - Easy to install; - Equipped with a 3M self-adhesive strip, which makes it easy to stick them into an aluminium extrusion or other desired surface. - Various intensities (wattages) and colours available; - Can be cut easily with scissors. - Can be installed both indoors and outdoors. - Dimmable; - Certified.

Typically, offices can expect savings of about 50%. Garage and warehouse lighting costs can be cut down by as much as 75% or higher. The more lights you operate and the longer you run them throughout the day, the greater the savings LEDs will bring.

No. Unlike fluorescent bulbs, LEDs turn on at full power without any warm-up period.

No. LEDs are made of fully recyclable materials. In addition, they do not contain mercury, unlike fluorescent lighting. That makes LEDs non-toxic to people and the environment.

We are specialised in various LED lighting systems. For example : • Customised linear LED • Flexible LED strips • Assembled luminaires • LED panels • Potted lamps • Canopy lights • Exit and emergency signs/lights • Explosion-proof luminaires • LED grow lights (plants) • Linear light strips • Pole lights • Wall packs • Wall washers We can advise you on which product is right for you. Our top products are available here: https://led123.ca/Search?Language=1&UnitSystem=1&SeriePartner=1

• Surface mounted • Recessed • Suspended • Stairs • Corner • Special mounting. In all cases we adapt to your needs.

What is the procedure for ordering a product? You need to fill in our work order (download it here: https://led123.ca/Content/Form/wo_fr.pdf) and send it to us by e-mail: ventes@led123.ca. A price quote will be sent to you.

The usual delay is between 24 and 72 hours. This time is necessary to check the information and documents received (work order); prepare and finalize the submission; send it to the applicant. Updating the submission takes a maximum of 24 hours.

The order can be paid on the spot at the company or after delivery, by online interac transfer or by bank transfer.

Yes, we offer this possibility. It can be included in the quote but is optional. Our clients are free to hire any contractor of their choosing. Alternatively, we can recommend a local contractor.

LED123 undertakes to use its best efforts to ship and deliver within a reasonable time and to notify the Customer of any delay. Products that do not require assembly are shipped within 1 business day. For small and medium sized orders, which require assembly, delivery is also within 3-10 working days. Some products are made to order and the lead time is 4-8 weeks.

Customers wishing to return merchandise must contact us by phone for approval. Goods must be returned with a copy of the invoice and the authorization number. Any product returned without an authorization number will be rejected and returned to you at your expense. You have a period of 14 days following receipt of the goods to request an exchange.

If there is a problem, the customer can call technical support and they will be contacted as soon as possible. If the products have been received and there is an error on our part, we are responsible for the shipping costs (return and reshipment, plus modification costs).